Privacy Policy
Last updated: December 2025
SecureID Print Ltd ("we", "us", "our") is committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, protect and disclose personal data when you interact with us, place an order, contact us or access our services. We aim to be transparent, responsible and GDPR-compliant in everything we do.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Who We Are
SecureID Print Ltd is a UK-based print business specialising in ID cards, PVC card printing, lanyards and related custom products. We operate online and fulfil orders within the United Kingdom.
Data Controller:
SecureID Print Ltd
Email: gdpr@secureidprint.co.uk
Company Registration No: 13588989
VAT Number: GB390349483
ICO No: ZB289469
We are responsible for deciding how your personal data is collected, processed and stored in relation to orders, enquiries and the operation of this website.
2. Information We Collect
We collect personal information to process orders, deliver products, respond to enquiries and operate our business legally and responsibly.
We may collect the following types of data:
Personal Information
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Payment-related details (never full card numbers)
- Order history and purchase records
Custom ID Card & Print Information
Because we provide personalised ID products, we may also collect images and data submitted for print including:
- User-uploaded photographs
- Names, roles/job descriptions
- Branding, logos or designs provided by you
- Text to be printed on ID cards or badges
This information is used solely to produce the products ordered.
Technical & Website Data
When visiting our website, we may collect:
- IP address
- Device/browser information
- Pages visited and session timing
- Cookies and analytics information
- Referring URLs
This helps improve security, performance and user experience.
3. How Your Information Is Used
We process personal data only where necessary and for legitimate business purposes, including:
- Processing and fulfilling orders
- Creating personalised ID cards and print products
- Managing accounts, refunds, replacements and enquiries
- Sending order updates and confirmation emails
- Verifying artwork or requesting additional information if needed
- Internal analytics, performance monitoring and service improvement
- Fraud prevention, legal compliance and security
We do not sell or trade your personal information under any circumstances.
4. Legal Basis for Processing (GDPR)
We process data under the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Fulfilling customer orders & contracts | Performance of contract |
| Printing uploaded data (photos/text) | Consent + contract |
| Fraud prevention / legal compliance | Legitimate interests + legal obligation |
| Marketing emails (optional) | Explicit consent only |
| Website analytics | Legitimate interests + cookie consent |
You may withdraw your consent at any time where consent is required.
5. Data Sharing & Third Parties
We may share necessary personal data with trusted third-party service providers to operate our business efficiently, including:
- Payment processors (Stripe, PayPal etc.)
- Delivery and postal couriers (Royal Mail, etc.)
- Website hosting and security systems
- Analytics and performance tools
- Email service providers
We only share the minimum information required for service delivery, and all providers operate under GDPR-compliant agreements.
We do not share personal data for advertising resale or cross-marketing.
6. Data Retention
We keep data only as long as necessary for business, tax and legal requirements.
| Data Type | Retention |
|---|---|
| Order information & invoices | Up to 6 years (legal requirement) |
| Print artwork/photos supplied | Up to 12 months unless requested otherwise |
| Customer accounts | Active until deletion requested |
| Email enquiries | Up to 24 months |
You may request deletion of artwork or account data at any time (unless we are legally required to retain order records).
7. Your Rights (UK GDPR)
You have the right to request:
- Access to data we hold about you
- Correction of inaccurate information
- Deletion where legally possible
- Restriction of processing
- A copy of your data (data portability)
- Withdrawal of consent for marketing or artwork storage
- Objection to profiling or data use not required for service delivery
To exercise your rights, contact us at: gdpr@secureidprint.co.uk
We respond to all requests within 30 days.
8. Cookies & Tracking
Our website uses cookies to improve functionality, security and customer experience. These may include:
- Session cookies (shopping cart, checkout)
- Security and performance cookies
- Analytics cookies to understand website use
- Optional marketing cookies (only if consented)
You can decline or manage cookies at any time through your browser settings or cookie controls on our site.
9. Data Security
We take security seriously. We use industry-standard measures to protect personal data including:
- Encrypted connections (HTTPS/SSL)
- Secure admin access controls
- Limited authorised access to artwork and photos
- Routine security updates
- Encrypted payment gateways (we never store card details)
Despite strong security, no online system is ever 100% risk-free, but we continuously work to maintain high protection levels.
10. Contact & Concerns
If you have any questions about data protection, wish to exercise your rights, or believe your data has been handled incorrectly, contact us directly:
Email: gdpr@secureidprint.co.uk
If you remain dissatisfied, you have the right to complain to the ICO (Information Commissioner’s Office): https://ico.org.uk
Summary
We collect only what is necessary, protect it securely, and never sell your data. Your trust matters — and so does your privacy.