Terms and Conditions

Last updated: December 2025

These Terms and Conditions govern the use of the website and services provided by SecureID Print Ltd ("we", "us", "our"). By placing an order with us or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing.

1. About Us

SecureID Print Ltd is a UK-based business specialising in the design and production of printed ID cards, PVC cards, lanyards and related custom products for individuals, organisations and businesses.

Contact details:
SecureID Print Ltd
Email: info@secureidprint.co.uk
Company Registration No: 13588989
VAT Number: GB390349483
ICO No: ZB289469

2. Definitions

In these Terms and Conditions:

"Customer", "you" and "your" refer to the person or organisation placing an order or using our website.
"Products" means all printed items, ID cards, lanyards and associated goods supplied by SecureID Print Ltd.
"Order" means a request by you to purchase Products from us via our website or by other agreed means.

3. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment. You must not misuse the website by knowingly introducing viruses, Trojans, worms or other malicious or technologically harmful material.

4. Placing an Order

Orders can be placed via our website or by contacting us directly, where available.
By placing an order, you confirm that all information provided is accurate, complete and up to date.
Your order represents an offer to purchase Products from us. We reserve the right to accept or reject any order at our discretion.
An order is considered accepted when you receive an order confirmation email or invoice from us.

5. Personalised & Custom Products

Many of our Products are personalised or made to your specification (for example, ID cards with names, roles, photos and logos).

You are responsible for ensuring that all text, names, job titles, artwork, logos and images provided to us are correct and free from spelling mistakes or errors.
You confirm that you have permission or the appropriate rights to use any logos, trademarks, photographs or other materials supplied to us for printing.
We reserve the right to refuse any order that we reasonably believe may be unlawful, offensive, misleading or in breach of third-party rights.

6. Artwork, Proofs and Approval

Where a digital proof is provided, you must carefully review and approve it before we proceed to print.
Once a proof is confirmed as approved, we will not be liable for any errors or omissions that were visible and could reasonably have been identified at the proof stage.
If no proof is requested or required (for example, simple reprints or standard layouts), we will produce the Product using the information and files supplied by you.

7. Prices and Payment

All prices are shown in GBP (£) and are exclusive or inclusive of VAT as indicated.
We reserve the right to change prices at any time; however, the price confirmed at checkout at the time of your order will be the price you pay, unless there is a clear and obvious pricing error.
Payment is normally required in full at the time of order, unless otherwise agreed in writing.
We use secure third-party payment processors (such as Stripe, PayPal, etc.). We do not store full payment card details on our systems.

8. Production Times and Delivery

Estimated production and dispatch times are provided as a guide only and may vary depending on order volume, complexity and stock availability.
We use third-party carriers such as Royal Mail or courier services for delivery. Delivery times quoted are estimates and not guaranteed unless specifically stated.
Risk of loss or damage to the Products passes to you when the Products are delivered to the delivery address provided or collected as agreed.
You are responsible for providing a correct and complete delivery address. We are not liable for delays or failed deliveries caused by incorrect or incomplete address details.

9. Receiving Your Order and Quality

Upon receipt of your order, please inspect the Products promptly.
If there is any damage, defect or discrepancy, you must notify us in writing (by email) as soon as reasonably possible and within 7 days of delivery.
We may request photographs and/or return of the Products so that we can investigate and, where appropriate, repair, replace or refund in line with our policies.

10. Returns, Cancellations and Refunds

Custom and Personalised Products

As most of our Products are personalised or made to order, the usual consumer right to cancel (under the Consumer Contracts Regulations) may not apply once production has begun.
We cannot normally accept returns or offer refunds for correctly supplied custom-printed items where the issue is a change of mind or an error in the information provided by you.

Faulty or Incorrect Products

If the Products are faulty, damaged in transit, or there is a significant deviation from the approved proof, we will work with you to resolve the issue.
Resolutions may include reprinting the item, offering a partial refund, or a full refund, depending on the nature of the issue.
We reserve the right to inspect the Products or request evidence before agreeing to any remedy.

Non-Custom Products

For non-personalised items (such as blank accessories or standard stock goods), you may have the right to cancel within 14 days of receipt in line with consumer regulations, provided the items are unused and in resalable condition.
Return postage costs may be your responsibility unless the item is faulty or incorrectly supplied.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential or special loss arising out of or in connection with your order or use of our Products or website.
Our total liability for any claim arising from an order shall not exceed the total value of that order.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited under UK law.

12. Intellectual Property

All content on our website, including layout, text, graphics, logos and images, is owned by or licensed to SecureID Print Ltd and is protected by copyright and other intellectual property laws.
You must not copy, reproduce, distribute or create derivative works from our website content without our prior written consent.
Where you supply artwork, logos or designs, you confirm that you have the necessary rights or permissions to use those materials. You grant us a licence to use such materials solely for the purpose of fulfilling your order.

13. Data Protection and Privacy

We take your privacy seriously. Our use of your personal information is governed by our Privacy Policy, which should be read in conjunction with these Terms and Conditions.

14. Events Beyond Our Control

We shall not be held responsible for any delay or failure to perform our obligations where such delay or failure is caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, adverse weather, strikes, transport disruptions, power failures, pandemics, or failures of third-party service providers.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The latest version will always be available on our website and will apply to all new orders placed after the date of publication.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you have any questions about these Terms and Conditions or need further clarification, please contact us at:

Email: info@secureidprint.co.uk

Terms & Conditions - SecureID Print Ltd