Terms and conditions

Terms & Conditions

1. About Us

These Terms & Conditions apply to all orders placed with SecureID Print Ltd (“we”, “us”, “our”).

We are a UK-based supplier of professionally printed identification cards, access control credentials, and related accessories. Our products are sold online via our website and supplied to customers within the United Kingdom only.

By placing an order on our website, you agree to be bound by these Terms & Conditions.

2. Ordering & Contract

When you place an order, you are making an offer to purchase goods from SecureID Print Ltd.
An order is not accepted until we confirm it by email or begin production.

We reserve the right to refuse or cancel an order where:

  • Payment cannot be authorised

  • Supplied personalisation details are incomplete or unclear

  • We suspect misuse, fraud, or unauthorised activity

3. Personalised & Made-to-Order Products

Most of our products are customised or made to order, including personalised ID cards.

By submitting an order, you confirm that:

  • All supplied names, photos, job titles, and details are correct

  • You have permission to use any uploaded images or logos

  • You accept responsibility for the accuracy of all submitted information

Once production has begun, personalised items cannot be changed, cancelled, or refunded, unless faulty or incorrectly produced by us.

4. Proofs & Approval

Where proofs are provided, it is the customer’s responsibility to check spelling, layout, and details before approval.

SecureID Print Ltd is not responsible for errors once a proof has been approved or where production proceeds based on submitted data without a proof request.

5. Pricing & VAT

All prices are shown in GBP (£) and include VAT where applicable, unless stated otherwise.

We reserve the right to amend prices at any time. Pricing changes will not affect orders already accepted.

6. Payment

Payment must be made in full at the time of ordering unless otherwise agreed in writing.

Accepted payment methods are shown at checkout. Orders will not be processed until payment has been successfully received.

7. Delivery

We dispatch orders using trusted UK delivery services.

Estimated delivery times are provided as guidance only and are not guaranteed. Delays may occur due to:

  • High order volumes

  • Courier delays

  • Incomplete order details

SecureID Print Ltd is not responsible for delays outside of our control.

8. Returns, Refunds & Cancellations

Due to the personalised nature of most products, customised items are non-returnable and non-refundable, except where faulty or incorrectly supplied.

For non-personalised items:

  • You may return unused items within 14 days of delivery

  • Items must be returned in original condition

  • Return postage costs are the responsibility of the customer

Refunds are issued once returned items are inspected.

9. Faulty or Incorrect Items

If you receive a faulty or incorrect item, you must contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Supporting photographs where applicable

We will arrange a replacement or refund where appropriate.

10. Product Use & Disclaimer

Our products are intended for identification and awareness purposes only.

SecureID Print Ltd does not guarantee that:

  • ID cards will grant access to premises

  • Cards will be accepted by third-party organisations

  • Products provide any legal authority or entitlement

Acceptance of identification is always at the discretion of the receiving organisation.

11. Intellectual Property

All website content, designs, product layouts, images, and text are the property of SecureID Print Ltd and may not be copied or reused without written permission.

12. Data Protection

We process personal data in accordance with UK data protection law.
Full details are available in our Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by law, SecureID Print Ltd shall not be liable for:

  • Indirect or consequential losses

  • Loss of business or income

  • Misuse of supplied products

Nothing in these Terms limits liability for death or personal injury caused by negligence.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
The version in force at the time of your order will apply.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact SecureID Print Ltd via the contact details provided on our website.