Frequently Asked Questions (FAQs)
About SecureID Print Ltd
Who are SecureID Print Ltd?
SecureID Print Ltd is a UK-based specialist in custom printed PVC ID cards, staff badges, hearing loss awareness cards, Paxton Net2 access cards, lanyards, and related accessories. All products are designed, printed, and dispatched from the UK.
Are you a UK company?
Yes. SecureID Print Ltd is a registered UK company and all orders are produced and shipped within the UK.
Is SecureID Print Ltd VAT registered?
Yes. SecureID Print Ltd is VAT registered in the UK. VAT is applied where required and shown clearly at checkout and on invoices.
Is SecureID Print Ltd registered with the ICO?
Yes. SecureID Print Ltd is registered with the UK Information Commissioner’s Office (ICO) and complies with UK GDPR requirements for handling personal data.
Ordering & Customisation
Can I personalise my ID cards?
Yes. Most of our products can be personalised with names, photos, job titles, colours, and layouts. Personalisation options are shown clearly on each product page.
Do you offer single cards or bulk orders?
We offer both single cards and bulk pricing. Bulk discounts may apply depending on the product and quantity.
Can I order different designs or names in one order?
Yes. For products like staff ID cards or hearing loss cards, you can usually submit multiple names or designs within one order. If you’re unsure, contact us before ordering.
Hearing Loss Awareness Cards
What are hearing loss awareness cards used for?
Hearing loss awareness cards help individuals discreetly communicate that they are deaf or hard of hearing. They are commonly used in shops, medical settings, public transport, and workplaces.
Do your hearing loss cards come in different colours?
Yes. Our hearing loss cards are available in blue or pink, with optional accessories such as 32mm pin badges, lanyards, and card holders.
Are your hearing loss cards laminated or protected?
Yes. Our cards are printed on durable PVC and include protective laminate and optional UV panel protection for long-lasting use.
ID Card Quality & Materials
What material are your ID cards made from?
Our cards are printed on premium PVC plastic, offering durability, water resistance, and a professional finish.
Are your ID cards suitable for daily use?
Yes. Our cards are designed for everyday use in workplaces, schools, healthcare, and public-facing environments.
Do you offer eco-friendly options?
We use recyclable packaging where possible, biodegradable card holders, and responsibly sourced materials to reduce environmental impact.
Access Control & Paxton Net2
Do you supply genuine Paxton Net2 cards and fobs?
Yes. We supply genuine Paxton Net2 proximity cards and key fobs, suitable for use with Paxton access control systems.
Can you print photos or names on access cards?
For compatible cards, we can print visual identification alongside access functionality. Always check the product description for compatibility.
Delivery & Shipping
How long does delivery take?
Orders are typically dispatched using Royal Mail Tracked 24 or Tracked 48, depending on the option selected at checkout.
Do you deliver outside the UK?
Currently, we primarily serve UK customers only.
Can I collect my order in person?
No. SecureID Print Ltd operates as a web-order and delivery-only service. We do not offer in-person collection.
Payments & Security
What payment methods do you accept?
We accept secure payments via Stripe and PayPal.
Is my personal data secure?
Yes. We take data protection seriously and use secure systems, encryption, and best practices to protect customer information in line with UK GDPR.
Returns & Issues
Can I return personalised items?
Personalised products are usually non-returnable unless faulty or incorrect. Please contact us if there is an issue with your order.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us as soon as possible and we will resolve the issue promptly.
Support & Contact
How do I contact SecureID Print Ltd?
You can contact us via the Contact Us page on our website. We aim to respond as quickly as possible during business hours.
Do you offer design help?
Yes. If you’re unsure about layouts or options, feel free to contact us before placing your order.
