Privacy Policy

SecureID Print Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services.

Last updated: 27 December 2025

Applies to: SecureID Print Ltd website, orders, and customer support

1) Who we are (Data Controller)

SecureID Print Ltd is the “data controller” for the personal data processed in connection with our website and services (meaning we decide how and why your data is used).

SecureID Print Ltd

Registered address: [Insert registered address]
Company number: [Insert company number]
VAT number: [Insert VAT number]
ICO registration (if applicable): [Insert ICO registration number]
Email: [Insert privacy email, e.g. privacy@secureidprint.co.uk]
Website: secureidprint.co.uk

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2) What personal data we collect

We only collect personal data that is necessary to provide our products and services, comply with legal obligations, and operate our business.

2.1 Data you provide to us

Account & contact details: name, billing/delivery address, email address, phone number.
Order details: products purchased, quantities, delivery method, order notes, support messages.
Personalisation / print content: information you submit to create custom printed products, such as: staff name, job title, ID numbers, and uploaded files (e.g. photographs, logos, documents, spreadsheets for bulk orders).
Proofing details: an email address where digital proofs are sent and approval messages you provide.
Communications: messages sent via forms, email, live chat (if used), or social media.

2.2 Data collected automatically

Device & usage data: IP address, browser type, pages viewed, referral URLs, and timestamps.
Cookies & similar technologies: used for site functionality, security, analytics, and preferences.

2.3 Payment data

We do not store full card details. Payments are handled securely by our payment providers (such as Stripe and/or PayPal). We may receive limited information such as payment confirmation, transaction reference, and status.

3) How we use your personal data

We use your data for the following purposes:

To process and fulfil orders: manufacture, personalise, pack, and dispatch your items.
To send proofs and confirmations: sending design proofs, order updates, invoices, and delivery information.
To provide customer support: responding to enquiries, resolving issues, handling returns/refunds.
To improve our website and services: troubleshooting, analytics, and performance monitoring.
To keep our website secure: fraud prevention, abuse detection, and rate-limiting.
To comply with legal obligations: accounting, tax/VAT records, and regulatory requirements.
Marketing (where permitted): sending updates about products or offers, only when allowed by law and your preferences.

4) Our lawful bases for processing (UK GDPR)

We process personal data only where we have a lawful basis to do so. Depending on the situation, this may include:

Contract: processing needed to take your order, provide proofs, manufacture personalised goods, and deliver items you’ve purchased.
Legal obligation: record-keeping for tax/VAT, fraud prevention, and compliance with applicable laws.
Legitimate interests: operating and improving our business, securing our systems, and preventing misuse, provided your rights do not override those interests.
Consent: where required (e.g. certain marketing communications and non-essential cookies).

5) Who we share your data with

We do not sell your personal data. We only share it with trusted third parties where necessary to provide our services or meet legal requirements. These may include:

Payment providers

To take payments and prevent fraud (e.g. Stripe and/or PayPal). They process your payment information securely under their own privacy policies.

Delivery & logistics

Courier/postal services (e.g. Royal Mail tracked services) to deliver your order. Shared data typically includes your name, address, and contact details for delivery updates.

Website & hosting providers

Hosting, security, and infrastructure providers that keep our store running and protected. Access is limited to what’s necessary for operations and support.

Analytics & performance tools

Tools that help us understand site performance and improve user experience (used in line with cookie choices).

Where third parties act as our “processors”, they process data only on our instructions and must protect it appropriately. Where they act as independent “controllers” (such as payment providers), they determine how they process your data.

6) Personalised print files & special care

Some products require you to provide personal data about yourself or other individuals (e.g. staff photo badges, access cards, identification-style cards, or awareness cards). You are responsible for ensuring that you have the right to share any personal data you upload or provide to us (for example, you have permission from staff members).

We use uploaded files and personalisation details only for production, proofing, quality control, and customer support.
We limit access to your files to authorised staff and trusted processors required for fulfilment.
We recommend avoiding unnecessary sensitive information in uploads unless it is required for the product.

7) Cookies

Cookies are small files stored on your device. We use cookies and similar technologies to ensure the site works properly, keep it secure, remember your preferences, and (where allowed) understand how visitors use our site.

Essential cookies: required for checkout, account login, security, and core functionality.
Preference cookies: remember choices such as region/language (if applicable).
Analytics cookies: help us measure and improve site performance (optional).
Marketing cookies: used to show relevant promotions (optional, if enabled).

You can manage cookie preferences using our cookie banner/settings (where provided) and your browser settings.

8) Marketing preferences

We may send marketing communications by email if you have opted in, or where permitted under applicable law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

9) Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements.

Order and invoice records: retained as required for accounting and tax/VAT compliance.
Customer account data: retained while your account remains active, and for a reasonable period after closure.
Personalised print files: retained only as long as needed for production, support, and reprint queries, then deleted or anonymised where feasible.
Security logs: retained for a limited period for fraud prevention and system security.

Exact retention periods can vary depending on the type of data and legal requirements. Contact us if you’d like more detail.

10) Your rights under UK GDPR

You have rights over your personal data, including:

Right of access – request a copy of your personal data.
Right to rectification – ask us to correct inaccurate or incomplete data.
Right to erasure – request deletion of your data in certain circumstances.
Right to restrict processing – ask us to limit how we use your data in certain circumstances.
Right to data portability – receive certain data in a portable format.
Right to object – object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling a request.

11) Security

We take security seriously and use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This may include access controls, encryption where appropriate, secure hosting, and monitoring for abuse.

No method of transmission or storage is 100% secure, but we work hard to protect your information and review our safeguards regularly.

12) International transfers

We are UK-based. Some service providers (for example, payment processors, analytics, or hosting) may process data outside the UK. Where international transfers occur, we ensure appropriate safeguards are in place (such as adequacy regulations or contractual protections).

13) Children’s privacy

Our website and services are intended for businesses and consumers and are not directed at children. We do not knowingly collect personal data from children without appropriate consent.

14) Third-party links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

15) Complaints

If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

16) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. We will post the updated version on this page and update the “Last updated” date above.