Delivery Information

This page explains how delivery works at SecureID Print Ltd, including production times, delivery methods, and what to expect once your order has been dispatched.

1) Production times

Many of our products are made-to-order and personalised. This means your order may require production time before it is dispatched.

• Personalised products: production begins after all required details are received and any proofs (where applicable) are approved.
• Non-personalised items: are usually dispatched more quickly as they do not require custom work.
• Production times shown on product pages are estimates and may vary during busy periods.

Please note: production time is separate from delivery time.

2) Delivery methods

We currently deliver orders within the United Kingdom using trusted postal and courier services. Available delivery options and prices are shown at checkout.

Delivery timeframes are estimates provided by the carrier and are not guaranteed.

3) Dispatch confirmation & tracking

Once your order has been dispatched:

• You will receive a dispatch confirmation email.
• Tracking information will be provided where a tracked service is selected.
• Tracking updates are managed by the delivery carrier.

4) Delivery addresses

Please ensure your delivery address is complete and accurate at checkout.

• Orders returned due to an incorrect or incomplete address may incur additional re-delivery charges.
• We cannot be responsible for delays caused by address errors supplied at checkout.

5) Delays & circumstances outside our control

While we work hard to meet estimated dispatch and delivery times, delays may occur due to:

• High order volumes or peak periods
• Delayed proof approvals
• Postal or courier network disruptions
• Severe weather or unforeseen events

We are not liable for delays caused by events outside our reasonable control, but we will always try to assist where possible.

6) Missing or delayed deliveries

If your order appears to be delayed or has not arrived:

• Please check the tracking information first.
• If tracking shows no progress, contact us with your order number.
• Claims for lost items must follow the carrier’s investigation process before replacements or refunds can be considered.

7) Contact us

If you have any questions about delivery, dispatch times, or tracking, please contact us via our Contact Us page and quote your order number.

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