At SecureID Print Ltd, we offer fast, reliable shipping across the United Kingdom using Royal Mail Tracked services. Every order is carefully packaged and dispatched from our UK production facility in Chadwell Heath.
1. Delivery Coverage
We currently deliver to all addresses within England, Scotland, Wales and Northern Ireland. We do not offer international shipping at this time.
2. Delivery Options
- Royal Mail Tracked 24 – aims to deliver next working day after dispatch.
- Royal Mail Tracked 48 – aims to deliver within 2 working days after dispatch.
Both services include tracking information and proof of delivery. Tracking links are emailed automatically once your order ships.
3. Dispatch Times
- Orders are typically printed and dispatched within 1 – 3 working days.
- Orders placed before 2 PM (Mon–Fri) are often processed the same day where possible.
- Orders placed after 2 PM or on weekends will be processed the next working day.
4. Production Delays
During busy periods (e.g. Black Friday, Christmas or seasonal promotions), production may take slightly longer. We’ll always notify you if dispatch is expected to exceed 3 working days.
5. Delivery Charges
- Tracked 24 – £5.95 inc VAT
- Tracked 48 – £4.95 inc VAT
Postage is calculated automatically at checkout and shown before payment.
6. Order Tracking
Once your order has shipped, you’ll receive an email with your Royal Mail tracking number. You can check progress on royalmail.com/track-your-item.
7. Missed Deliveries
If you miss a delivery, Royal Mail will leave a “Something for You” card with instructions for redelivery or collection. Unclaimed parcels returned to us may incur a redelivery charge.
8. Incorrect or Incomplete Addresses
Please double-check your address details before submitting your order. We cannot refund or replace items shipped to incorrect addresses provided by the customer.
9. Lost or Delayed Parcels
A parcel is considered lost only after 10 working days from dispatch (Royal Mail policy). If your order hasn’t arrived after this period, contact us at support@secureidprint.co.uk and we’ll raise a claim with Royal Mail.
10. Packaging & Sustainability
We use strong, recyclable packaging to protect your printed products. Where possible, we use eco-friendly or biodegradable materials to reduce environmental impact.
11. Click & Collect (Coming Soon)
We plan to offer a local collection service from our Chadwell Heath facility in 2026. This option will appear at checkout once available.
12. Contact Information
For shipping or delivery queries, please contact:
SecureID Print Ltd
Office 2016, 321–323 High Road, Chadwell Heath, RM6 6AX
Email: support@secureidprint.co.uk
Tel: 020 xxxx xxxx
© 2025 SecureID Print Ltd – All rights reserved.