These Terms & Conditions (“Terms”) govern your use of secureidprint.co.uk and any purchases made through the website operated by SecureID Print Ltd.
1. Company Information
SecureID Print Ltd
Office 2016, 321–323 High Road, Chadwell Heath, RM6 6AX (United Kingdom)
Company No: 13588989 | VAT No: GB 390 3494 83 | ICO Registration No: ZB289469
Email: info@secureidprint.co.uk
2. Acceptance of Terms
By accessing this website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our website.
3. Products & Descriptions
We take every care to ensure product details, images, and pricing are accurate. Colours may vary slightly due to monitor settings or production tolerances. All products are subject to availability.
4. Ordering Process
To place an order, add items to your basket and complete checkout. You will receive an email confirming receipt of your order; this does not constitute acceptance. A binding contract forms once we dispatch your items or begin production of custom goods.
5. Custom & Personalised Items
Custom-printed products (e.g. ID cards, photo baubles, hearing-loss cards) are made to your specification. Once printing has commenced, these items cannot be cancelled or refunded except in cases of manufacturing fault or error on our part.
6. Pricing & VAT
All prices shown include UK VAT (20 %) unless otherwise stated. We reserve the right to update prices at any time. Delivery costs are displayed at checkout and added to your total before payment.
7. Payment
We accept payment via Stripe and PayPal. Payments are processed securely; we never store card details. Orders are only produced once full payment has cleared.
8. Delivery
Most UK orders are dispatched within 1–3 working days using Royal Mail Tracked 24 or 48. We are not responsible for delays caused by postal carriers, customs, or incorrect addresses. Delivery times are estimates, not guarantees.
9. Returns & Refunds
- Personalised goods cannot be returned unless defective or incorrectly printed.
- Non-personalised accessories may be returned within 14 days of delivery for a refund or exchange (excluding postage).
- Refunds are processed to the original payment method within 7 working days once returned items are inspected.
To initiate a return, contact support@secureidprint.co.uk with your order number and reason.
10. Cancellation Rights
Under the Consumer Contracts Regulations 2013, you have 14 days to cancel non-custom orders from receipt of goods. Custom items are exempt from this right once production has started.
11. Accuracy of Uploaded Content
You are responsible for ensuring uploaded text, logos, and images are accurate and free from copyright infringement. We may refuse orders containing offensive or unlawful content.
12. Intellectual Property
All website content, product images, and designs are owned by or licensed to SecureID Print Ltd. You may not reproduce, distribute, or use them without written permission.
13. Data Protection
We comply with the UK Data Protection Act 2018 and GDPR. Personal data is processed as described in our Privacy Policy.
14. Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the value of the order concerned.
15. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including strikes, pandemics, transport disruptions, or natural disasters.
16. Promotions & Discount Codes
Promotional offers are subject to availability and may be withdrawn at any time. Discount codes cannot be combined unless stated otherwise.
17. Governing Law
These Terms are governed by and interpreted under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.
18. Contact Information
For questions regarding these Terms, please contact:
SecureID Print Ltd
Email: info@secureidprint.co.uk
Tel: 020 xxxx xxxx
© 2025 SecureID Print Ltd – All rights reserved.